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Outreach Pro Header Logo Inconsistency

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Community Forums › Forums › Archived Forums › General Discussion › Outreach Pro Header Logo Inconsistency

This topic is: resolved

Tagged: header logo, Outreach Pro

  • This topic has 2 replies, 2 voices, and was last updated 5 years, 2 months ago by marigold.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • April 30, 2020 at 8:14 am #498312
    marigold
    Member

    Hi There,

    I'm using Outreach Pro on several sites that I manage. Over the past two weeks the header logos on my Outreach Pro sites are intermittently not showing up. Sometimes they work, sometimes they don't, sometimes they work on mobile, sometimes they don't.

    Has anyone had this issue? And if so what steps did you take to resolve it?

    Since it's intermittent, I can't guarantee that the example site I posted here will show the issue.

    Thanks,
    Marigold

    https://hullpolice.org/
    April 30, 2020 at 8:22 am #498314
    AnitaC
    Keymaster

    That can happen a lot when you use Jetpack and their Photon add on. Photon and the feature to lazy load images are really breaking a lot of Genesis sites. I provide theme support through my business and for a third-party theme designer and we get this a lot. Try deactivating that add on for a while to see if it makes a difference.


    Need help with customization or troubleshooting? Reach out to me.

    April 30, 2020 at 8:40 am #498316
    marigold
    Member

    Thank you! I will give that a try.

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Viewing 3 posts - 1 through 3 (of 3 total)
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