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Outreach Pro Header Logo Inconsistency

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This topic is: resolved

Tagged: header logo, Outreach Pro

This topic has 2 replies, 2 voices, and was last updated 5 years, 2 months ago by marigold.

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April 30, 2020 at 8:14 am #498312

marigold
Member

Hi There,

I'm using Outreach Pro on several sites that I manage. Over the past two weeks the header logos on my Outreach Pro sites are intermittently not showing up. Sometimes they work, sometimes they don't, sometimes they work on mobile, sometimes they don't.

Has anyone had this issue? And if so what steps did you take to resolve it?

Since it's intermittent, I can't guarantee that the example site I posted here will show the issue.

Thanks,
Marigold
https://hullpolice.org/

April 30, 2020 at 8:22 am #498314

AnitaC
Keymaster

That can happen a lot when you use Jetpack and their Photon add on. Photon and the feature to lazy load images are really breaking a lot of Genesis sites. I provide theme support through my business and for a third-party theme designer and we get this a lot. Try deactivating that add on for a while to see if it makes a difference.

Need help with customization or troubleshooting? Reach out to me.

April 30, 2020 at 8:40 am #498316

marigold
Member

Thank you! I will give that a try.
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