Tagged: ssl privacy
April 28, 2018 at 11:46 am #219362futurewebbossMember
This is the strangest situation I've ever encountered. I have a site at https://leyla-najma.com that is running the Genesis Altitude theme. Last February I had SSL installed and all was good up until yesterday. I went to the site using my Windows 7 desktop device and received a "Privacy Error" "Your connection is not privatehttps://leyla-najma.com
Attackers might be trying to steal your information from leyla-najma.com (for example, passwords, messages, or credit cards). NET::ERR_CERT_REVOKED" This error occurred on using Chrome, Firefox and IE. I went to "whynopadlock" and "sslchecker" an all comes back good. SSL properly installed etc. etc. etc. Called Hostgator and they recognized some needed clean up in the .htacces file but no joy on my end. Now, here's where it gets strange. I went to my fileserver computer in the spare bedroom using Windows Vista and the site comes up fine. Padlock and all it looks awesome. I then tried it with my phone and no issues.
I called two friends in Texas, one in Albuquerque and one in Iowa. All of them get the "Privacy Error" when they try to load the page on their laptop/desktop. At this point Hostgator punted the ball. I did all the stuff recommended - powered off the router, the modem, ran virus scans, malware scans, cleared cache etc. etc. etc and nothing has made a difference. I still get the privacy error on my Windows 7 but not my Vista machine. I ran a tracert and there's no issues. Hostgator blames Comcast and assert that they have cached a bad page and told me to call Comcast (yeah right) and ask them to purge their cache. So I don't expect anyone here to have an answer and if you do send your address so I can put you on my Christmas card list. I do hope that maybe someone here can point me to a resource where I can either get more information I can use to troubleshoot, a forum and if need be a real person to talk to. Thanks for reading and listening. Certainly once I get it resolved, I'll post back here so all can benefit from the learning.
DanApril 28, 2018 at 11:58 am #219363futurewebbossMember
The after thought of course is that the Vista machine is using an old version of Chrome where as my Windows 7 machine is using the latest version of Chrome and Firefox. So my only hypothesis is that there's a different way the current browser environment handles SSL requests but not sure my level of expertise can take this on. Thoughts?June 25, 2018 at 3:01 am #221112smileyParticipant
In this case, I'd remove the certificate, log out, clear history & then reinstall the cert and bundle.
Also check the SNI as below.
"Thanks to SNI technology you can now host multiple SSL certificates on a single IP address."
It is possible that your site SSL cert uses SNI (if you don't have a dedicated IP). If this is the case, older browsers do not recognise SNI.
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