- This topic has 8 replies, 2 voices, and was last updated 8 years, 6 months ago by .
- The forum ‘Design Tips and Tricks’ is closed to new topics and replies.
These forums are for general discussion on WordPress and Genesis. Official support for StudioPress themes is offered exclusively at My StudioPress. Responses in this forum are not guaranteed. Please note that this forum will require a new username, separate from the one used for My.StudioPress.
Ever since I used meta slider on my site, my webpage no longer loads on my iPhone. When I click the link on my phone, I get a plain white page. Not sure what to do. Any help would be appreciated.
That is odd - the plug in has over 500,00 installs so you would think that it would be ok.
It might have a clash with another plugin used on your site, do you use a plugin to server mobile content?
You will have to via the process of trial and elimination enable/disable plugins to see which one may be causing the issue.
Thanks Neil. What do you mean by "do you use a plugin to server mobile content?"
Just to be sure... I have a great deal of content dependent upon certain plugins. Obviously, once I deactivate the plugins, that will greatly affect the content on my page. I just want to be sure that once I reactivate the plugins, the content will appear as normal. Is this correct?
Also, wanted to add this. Someone on the meta slider forum suggested this:
"I suspect a different theme is being loaded when a mobile device is detected and that this theme might not be configured correctly.
First thing to check in the mobile theme is whether it has a call to wp_footer(); in the footer.php file?"
I am not sure how to check the mobile theme in prose. How would I do what is suggested here?
Ok, so I deactivated all plugins and after reactivating them all (I tested my mobile site after I reactivated each plugin individually), the site loaded on cell phones. HOWEVER, once I connect jetpack to wordpress.com, my website no longer loads on cell phones (by the way, it loads on iPads). So, jetpack is the problem. Can someone help me with this problem? Why is jetpack shutting down the mobile version of my site? School starts in two weeks! 🙂
After more testing, the problem is in fact the Genesis Custom Headers plugin. It has a problem with Jetpack! Why?
© 2024 WPEngine, Inc.