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MAC vs PC: MetroPro Theme displayed differently on both? Help!

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Community Forums › Forums › Archived Forums › General Discussion › MAC vs PC: MetroPro Theme displayed differently on both? Help!

This topic is: not resolved

Tagged: display, format, mac, Theme Display

  • This topic has 41 replies, 4 voices, and was last updated 11 years, 1 month ago by AnitaC.
Viewing 20 posts - 1 through 20 (of 42 total)
1 2 3 →
  • Author
    Posts
  • April 2, 2014 at 4:39 pm #98156
    kingengr
    Member

    I recently acquired the MetroPro theme and have developed it on my Mac; however, when the site is displayed and viewed on a PC it does not reflect the way the site should look.

    This is what the site should look like... this if viewed from my MAC: https://www.dropbox.com/s/3729qts4p40smgw/Screenshot%202014-04-02%2017.33.15.png

    This is how 4 other computers (PCs) in my home, plus others outside my home view the site: https://www.dropbox.com/s/zcmalehzmrzglc3/Theme-Displayed-Incorrectly.PNG

    I searched the forum for the word "Mac" and what I have found is that other people have had a similar issue, but nobody seems to have a resolution? Any assistance would be greatly appreciated... otherwise, it would seem that I'm just spinning my wheels using this theme. Thx!

    http://RandallRussell.com
    April 2, 2014 at 4:45 pm #98159
    AnitaC
    Keymaster

    Do yo have any caching plugins installed?


    Need help with customization or troubleshooting? Reach out to me.

    April 2, 2014 at 4:46 pm #98160
    kingengr
    Member

    Yes... I have Quick Cache installed.

    April 2, 2014 at 4:47 pm #98161
    AnitaC
    Keymaster

    Click that tab, in the upper right corner - click Clear. Refresh both computer browsers.


    Need help with customization or troubleshooting? Reach out to me.

    April 2, 2014 at 4:54 pm #98165
    kingengr
    Member

    First, thank you for your quick response and assistance. I'm using the "Lite" version. I had also recently (last week) changed from WP SuperCache... but didn't actually notice the difference until now.

    As for your suggestion, I had tried that earlier today with no luck. I've cleared QCache on the server, as well as cleared the cache on the PC browser with no luck. Do you use a Caching plugin? If so which one? Thx

    April 2, 2014 at 5:16 pm #98168
    AnitaC
    Keymaster

    I use Quick Cache. Clear the Cache again, then deactivate it. Leave it deactivated and let me know. I still see it active on the website.


    Need help with customization or troubleshooting? Reach out to me.

    April 2, 2014 at 5:28 pm #98169
    kingengr
    Member

    Ok, plugin is now deactivated. I've tried it "disabled" and now "deactivated" on my PC side with no luck. Even after clearing the browser cache.

    April 2, 2014 at 5:30 pm #98170
    AnitaC
    Keymaster

    Wow, it's blue on my Kindle. Give me a couple minutes to check the code.


    Need help with customization or troubleshooting? Reach out to me.

    April 2, 2014 at 5:33 pm #98172
    kingengr
    Member

    hmmm... it has always been blue, or correct on my iPhone as well. I never mess with code in fear of messing something up 🙂

    April 2, 2014 at 5:34 pm #98173
    AnitaC
    Keymaster

    But it's orange on my desktop. Which color is it supposed to be?


    Need help with customization or troubleshooting? Reach out to me.

    April 2, 2014 at 5:37 pm #98175
    AnitaC
    Keymaster

    I see a mobile detection plugin activated in your theme. Do you see a plugin for that?


    Need help with customization or troubleshooting? Reach out to me.

    April 2, 2014 at 5:39 pm #98176
    kingengr
    Member

    Thus lies the problem... blue is the correct color. This is what I see on my Mac: https://www.dropbox.com/s/3729qts4p40smgw/Screenshot%202014-04-02%2017.33.15.png

    But PCs are appearing orange as well as an improper layout. Widgets should be on the right... also, here is what IE10 in compatibility mode is doing... fullscreen widgets w/no content: https://www.dropbox.com/s/pfo4mkdch1z5ov2/IE10-Compatibility-Mode.PNG

    April 2, 2014 at 5:41 pm #98177
    AnitaC
    Keymaster

    Did you find the mobile detection plugin?


    Need help with customization or troubleshooting? Reach out to me.

    April 2, 2014 at 5:43 pm #98178
    kingengr
    Member

    not familiar with that one... I've now disabled all of the Genesis plugins and still no luck. Going to disable all plugins and see what happens?

    April 2, 2014 at 5:48 pm #98179
    AnitaC
    Keymaster

    Are you up-to-date on your WP and Genesis Framework?


    Need help with customization or troubleshooting? Reach out to me.

    April 2, 2014 at 5:50 pm #98180
    kingengr
    Member

    Yes... all is up to date... I just purchased Genesis and MetroPro last week.

    Ok, now all plugins are inactive... cleared my PC chrome cache/history from the beginning of time and it's still displaying incorrectly. It's obviously something w/in the theme/child? What a bizarre problem!

    April 2, 2014 at 5:51 pm #98181
    AnitaC
    Keymaster

    Yes, put in a ticket. I will send out a tweet to the #GenesisWP community to see if someone can take a look.


    Need help with customization or troubleshooting? Reach out to me.

    April 2, 2014 at 5:54 pm #98182
    AnitaC
    Keymaster

    I sent out the tweet, now let's see if we get any takers. Sorry I couldn't be of more help.


    Need help with customization or troubleshooting? Reach out to me.

    April 2, 2014 at 5:56 pm #98183
    kingengr
    Member

    Thank you again for your assistance... Where is the Support Center? I've looked for it and only found this forum.

    April 2, 2014 at 5:59 pm #98185
    kingengr
    Member

    Nevermind... I found it under the http://my.studiopress.com/help area.

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