Community Forums › Forums › Archived Forums › General Discussion › MAC vs PC: MetroPro Theme displayed differently on both? Help!
Tagged: display, format, mac, Theme Display
- This topic has 41 replies, 4 voices, and was last updated 9 years, 6 months ago by
Anita.
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April 2, 2014 at 4:39 pm #98156
kingengr
MemberI recently acquired the MetroPro theme and have developed it on my Mac; however, when the site is displayed and viewed on a PC it does not reflect the way the site should look.
This is what the site should look like... this if viewed from my MAC: https://www.dropbox.com/s/3729qts4p40smgw/Screenshot%202014-04-02%2017.33.15.png
This is how 4 other computers (PCs) in my home, plus others outside my home view the site: https://www.dropbox.com/s/zcmalehzmrzglc3/Theme-Displayed-Incorrectly.PNG
I searched the forum for the word "Mac" and what I have found is that other people have had a similar issue, but nobody seems to have a resolution? Any assistance would be greatly appreciated... otherwise, it would seem that I'm just spinning my wheels using this theme. Thx!
http://RandallRussell.comApril 2, 2014 at 4:45 pm #98159Anita
KeymasterDo yo have any caching plugins installed?
Love coffee, chocolate and my Bella!
April 2, 2014 at 4:46 pm #98160kingengr
MemberYes... I have Quick Cache installed.
April 2, 2014 at 4:47 pm #98161Anita
KeymasterClick that tab, in the upper right corner - click Clear. Refresh both computer browsers.
Love coffee, chocolate and my Bella!
April 2, 2014 at 4:54 pm #98165kingengr
MemberFirst, thank you for your quick response and assistance. I'm using the "Lite" version. I had also recently (last week) changed from WP SuperCache... but didn't actually notice the difference until now.
As for your suggestion, I had tried that earlier today with no luck. I've cleared QCache on the server, as well as cleared the cache on the PC browser with no luck. Do you use a Caching plugin? If so which one? Thx
April 2, 2014 at 5:16 pm #98168Anita
KeymasterI use Quick Cache. Clear the Cache again, then deactivate it. Leave it deactivated and let me know. I still see it active on the website.
Love coffee, chocolate and my Bella!
April 2, 2014 at 5:28 pm #98169kingengr
MemberOk, plugin is now deactivated. I've tried it "disabled" and now "deactivated" on my PC side with no luck. Even after clearing the browser cache.
April 2, 2014 at 5:30 pm #98170Anita
KeymasterWow, it's blue on my Kindle. Give me a couple minutes to check the code.
Love coffee, chocolate and my Bella!
April 2, 2014 at 5:33 pm #98172kingengr
Memberhmmm... it has always been blue, or correct on my iPhone as well. I never mess with code in fear of messing something up 🙂
April 2, 2014 at 5:34 pm #98173Anita
KeymasterBut it's orange on my desktop. Which color is it supposed to be?
Love coffee, chocolate and my Bella!
April 2, 2014 at 5:37 pm #98175Anita
KeymasterI see a mobile detection plugin activated in your theme. Do you see a plugin for that?
Love coffee, chocolate and my Bella!
April 2, 2014 at 5:39 pm #98176kingengr
MemberThus lies the problem... blue is the correct color. This is what I see on my Mac: https://www.dropbox.com/s/3729qts4p40smgw/Screenshot%202014-04-02%2017.33.15.png
But PCs are appearing orange as well as an improper layout. Widgets should be on the right... also, here is what IE10 in compatibility mode is doing... fullscreen widgets w/no content: https://www.dropbox.com/s/pfo4mkdch1z5ov2/IE10-Compatibility-Mode.PNG
April 2, 2014 at 5:41 pm #98177Anita
KeymasterDid you find the mobile detection plugin?
Love coffee, chocolate and my Bella!
April 2, 2014 at 5:43 pm #98178kingengr
Membernot familiar with that one... I've now disabled all of the Genesis plugins and still no luck. Going to disable all plugins and see what happens?
April 2, 2014 at 5:48 pm #98179Anita
KeymasterAre you up-to-date on your WP and Genesis Framework?
Love coffee, chocolate and my Bella!
April 2, 2014 at 5:50 pm #98180kingengr
MemberYes... all is up to date... I just purchased Genesis and MetroPro last week.
Ok, now all plugins are inactive... cleared my PC chrome cache/history from the beginning of time and it's still displaying incorrectly. It's obviously something w/in the theme/child? What a bizarre problem!
April 2, 2014 at 5:51 pm #98181Anita
KeymasterYes, put in a ticket. I will send out a tweet to the #GenesisWP community to see if someone can take a look.
Love coffee, chocolate and my Bella!
April 2, 2014 at 5:54 pm #98182Anita
KeymasterI sent out the tweet, now let's see if we get any takers. Sorry I couldn't be of more help.
Love coffee, chocolate and my Bella!
April 2, 2014 at 5:56 pm #98183kingengr
MemberThank you again for your assistance... Where is the Support Center? I've looked for it and only found this forum.
April 2, 2014 at 5:59 pm #98185kingengr
MemberNevermind... I found it under the http://my.studiopress.com/help area.
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