April 2, 2014 at 4:39 pm #98156
I recently acquired the MetroPro theme and have developed it on my Mac; however, when the site is displayed and viewed on a PC it does not reflect the way the site should look.
This is what the site should look like... this if viewed from my MAC: https://www.dropbox.com/s/3729qts4p40smgw/Screenshot%202014-04-02%2017.33.15.png
This is how 4 other computers (PCs) in my home, plus others outside my home view the site: https://www.dropbox.com/s/zcmalehzmrzglc3/Theme-Displayed-Incorrectly.PNG
I searched the forum for the word "Mac" and what I have found is that other people have had a similar issue, but nobody seems to have a resolution? Any assistance would be greatly appreciated... otherwise, it would seem that I'm just spinning my wheels using this theme. Thx!http://RandallRussell.comApril 2, 2014 at 4:45 pm #98159
Do yo have any caching plugins installed?
Love coffee, chocolate and my Bella!April 2, 2014 at 4:46 pm #98160
Yes... I have Quick Cache installed.April 2, 2014 at 4:47 pm #98161
Click that tab, in the upper right corner - click Clear. Refresh both computer browsers.
Love coffee, chocolate and my Bella!April 2, 2014 at 4:54 pm #98165
First, thank you for your quick response and assistance. I'm using the "Lite" version. I had also recently (last week) changed from WP SuperCache... but didn't actually notice the difference until now.
As for your suggestion, I had tried that earlier today with no luck. I've cleared QCache on the server, as well as cleared the cache on the PC browser with no luck. Do you use a Caching plugin? If so which one? ThxApril 2, 2014 at 5:16 pm #98168
I use Quick Cache. Clear the Cache again, then deactivate it. Leave it deactivated and let me know. I still see it active on the website.
Love coffee, chocolate and my Bella!April 2, 2014 at 5:28 pm #98169
Ok, plugin is now deactivated. I've tried it "disabled" and now "deactivated" on my PC side with no luck. Even after clearing the browser cache.April 2, 2014 at 5:30 pm #98170
Wow, it's blue on my Kindle. Give me a couple minutes to check the code.
Love coffee, chocolate and my Bella!April 2, 2014 at 5:33 pm #98172
hmmm... it has always been blue, or correct on my iPhone as well. I never mess with code in fear of messing something up 🙂April 2, 2014 at 5:34 pm #98173
But it's orange on my desktop. Which color is it supposed to be?
Love coffee, chocolate and my Bella!April 2, 2014 at 5:37 pm #98175
I see a mobile detection plugin activated in your theme. Do you see a plugin for that?
Love coffee, chocolate and my Bella!April 2, 2014 at 5:39 pm #98176
Thus lies the problem... blue is the correct color. This is what I see on my Mac: https://www.dropbox.com/s/3729qts4p40smgw/Screenshot%202014-04-02%2017.33.15.png
But PCs are appearing orange as well as an improper layout. Widgets should be on the right... also, here is what IE10 in compatibility mode is doing... fullscreen widgets w/no content: https://www.dropbox.com/s/pfo4mkdch1z5ov2/IE10-Compatibility-Mode.PNGApril 2, 2014 at 5:41 pm #98177
Did you find the mobile detection plugin?
Love coffee, chocolate and my Bella!April 2, 2014 at 5:43 pm #98178
not familiar with that one... I've now disabled all of the Genesis plugins and still no luck. Going to disable all plugins and see what happens?April 2, 2014 at 5:48 pm #98179
Are you up-to-date on your WP and Genesis Framework?
Love coffee, chocolate and my Bella!April 2, 2014 at 5:50 pm #98180
Yes... all is up to date... I just purchased Genesis and MetroPro last week.
Ok, now all plugins are inactive... cleared my PC chrome cache/history from the beginning of time and it's still displaying incorrectly. It's obviously something w/in the theme/child? What a bizarre problem!April 2, 2014 at 5:51 pm #98181
Yes, put in a ticket. I will send out a tweet to the #GenesisWP community to see if someone can take a look.
Love coffee, chocolate and my Bella!April 2, 2014 at 5:54 pm #98182
I sent out the tweet, now let's see if we get any takers. Sorry I couldn't be of more help.
Love coffee, chocolate and my Bella!April 2, 2014 at 5:56 pm #98183
Thank you again for your assistance... Where is the Support Center? I've looked for it and only found this forum.April 2, 2014 at 5:59 pm #98185
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