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I recently acquired the MetroPro theme and have developed it on my Mac; however, when the site is displayed and viewed on a PC it does not reflect the way the site should look.
This is what the site should look like... this if viewed from my MAC: https://www.dropbox.com/s/3729qts4p40smgw/Screenshot%202014-04-02%2017.33.15.png
This is how 4 other computers (PCs) in my home, plus others outside my home view the site: https://www.dropbox.com/s/zcmalehzmrzglc3/Theme-Displayed-Incorrectly.PNG
I searched the forum for the word "Mac" and what I have found is that other people have had a similar issue, but nobody seems to have a resolution? Any assistance would be greatly appreciated... otherwise, it would seem that I'm just spinning my wheels using this theme. Thx!
http://RandallRussell.comDo yo have any caching plugins installed?
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Click that tab, in the upper right corner - click Clear. Refresh both computer browsers.
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First, thank you for your quick response and assistance. I'm using the "Lite" version. I had also recently (last week) changed from WP SuperCache... but didn't actually notice the difference until now.
As for your suggestion, I had tried that earlier today with no luck. I've cleared QCache on the server, as well as cleared the cache on the PC browser with no luck. Do you use a Caching plugin? If so which one? Thx
I use Quick Cache. Clear the Cache again, then deactivate it. Leave it deactivated and let me know. I still see it active on the website.
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Ok, plugin is now deactivated. I've tried it "disabled" and now "deactivated" on my PC side with no luck. Even after clearing the browser cache.
Wow, it's blue on my Kindle. Give me a couple minutes to check the code.
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hmmm... it has always been blue, or correct on my iPhone as well. I never mess with code in fear of messing something up 🙂
But it's orange on my desktop. Which color is it supposed to be?
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I see a mobile detection plugin activated in your theme. Do you see a plugin for that?
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Thus lies the problem... blue is the correct color. This is what I see on my Mac: https://www.dropbox.com/s/3729qts4p40smgw/Screenshot%202014-04-02%2017.33.15.png
But PCs are appearing orange as well as an improper layout. Widgets should be on the right... also, here is what IE10 in compatibility mode is doing... fullscreen widgets w/no content: https://www.dropbox.com/s/pfo4mkdch1z5ov2/IE10-Compatibility-Mode.PNG
Did you find the mobile detection plugin?
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not familiar with that one... I've now disabled all of the Genesis plugins and still no luck. Going to disable all plugins and see what happens?
Are you up-to-date on your WP and Genesis Framework?
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Yes... all is up to date... I just purchased Genesis and MetroPro last week.
Ok, now all plugins are inactive... cleared my PC chrome cache/history from the beginning of time and it's still displaying incorrectly. It's obviously something w/in the theme/child? What a bizarre problem!
Yes, put in a ticket. I will send out a tweet to the #GenesisWP community to see if someone can take a look.
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I sent out the tweet, now let's see if we get any takers. Sorry I couldn't be of more help.
Need help with customization or troubleshooting? Reach out to me.
Thank you again for your assistance... Where is the Support Center? I've looked for it and only found this forum.
Nevermind... I found it under the http://my.studiopress.com/help area.
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