July 1, 2019 at 10:28 am #492051
I have an old problem with my News Pro theme. In fact, since day one, when I purchased Genesis framework and the theme. Many time ago.
Old problem. Messages sent about this.
Honestly, I like your products, but I am THIS CLOSE to change everything here. I'd like to finally see some attention from Studio Press team. Do I look like asking too much?
I have a VERY ANNOYING (VERY!!!) problem that happens only in the mobile version of my blog. Always, all the time, no exception, each page, the browser jumps to the top after the page is fully loaded. Many readers complain about this. Month after month, year after year, problem not solved.
A man kindly replied to me in this forum. He told me the reason could be the "slow loading" of the page. This makes no sense. By the way, if I change the theme (like a standard WordPress theme), the problem does not happen. The problem is clearly linked to Genesis or to the News Pro theme.
I've being trying myself to investigate this, to solve the problem, since I get no reply or attention from Studio Press. I might have found a clue.
And I might have found a clue by accident. Yesterday I was using keyboard shortcuts to navigate in my blog. I suddenly saw three links in the left top of the page. They are not visible. They appear only if I use the TAB key to navigate on the page. The three links are links to the top of the page, to the menu and to the content. I believe now that, after the page is fully loaded, the browser detects those hidden links and jumps to the top.
I tried yesterday to find those links in the code, and maybe delete them, but I could not find them.
I took some screenshots, and now I share them with you.
We read "Saltar para o menu principal," which is Portuguese for "Jump to the main menu."
We read "Saltar para a barra lateral principal", Portuguese for "Jump to the main sidebar".
Third and last one:
We read "Saltar para o conteudo", Portuguese for "Jump to the content".
Maybe the problem lies in this hidden and misterious menu/links.
What are they? Could I delete them? Where can I find them in the code? I searched for them on almost all the codes/files.
Please, Stdio Press team. Please. Any special attention this time?
Thank you very much.http://gdamas.comJuly 1, 2019 at 10:41 am #492053Victor FontModerator
This is not an official Studio Press support site. Questions posted here are answered by community volunteers. We're end users just like you.
If you want help directly from the Studio Press team, you have to open a support ticket with them.
July 1, 2019 at 10:44 am #492054
Already did that. Never received a reply.July 1, 2019 at 4:10 pm #492061andytcParticipant
I’m not seeing any page jumps back to top , i viewed lots of your pages , they all loaded pretty fast for me considering some are a long scroll, I don’t see a back to top button of any kind. Probably not what you want to hear , but I can’t see the issue and this is on a mobile.July 1, 2019 at 5:29 pm #492066
Thank you very much for your attention.
That's strange. I did not happen to you? It always happens, no matter the browser or the mobile OS the person uses. Now I'm even more intrigued. 🙂
Let's remember one thing: I'm talking about an automatic jump to the top. Not a link I could click to jump to the top.
Best regards.July 2, 2019 at 2:18 am #492074andytcParticipant
Yes , I know what you mean and it's not happening for me on mobile , it's all smooth and quick with no jumps back to top on any page. My guess is what has been suggested earlier , slow loading pages due to users poor connection speed or your hosting.July 4, 2019 at 4:06 am #492120niketa11Member
Meanwhile, I am also facing the same problem, not finding the jump action to the top after page load.July 8, 2019 at 9:01 am #492186
Thank you, I will keep investigating this.
What you say makes sense... but I don't believe this is the explanation. I have a great internet connection, always fast, and it happens with me.
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