November 16, 2012 at 10:50 am #330
(re post as per request by Brian)
For me the success of the forum will depend a lot on the search function… Just tested by grabbing a few random words and found that I only get results when it is a word from the title of the post… That is not very promising
November 16, 2012 at 10:33 pm #399
This is something Brian and I talked about in the days before the new forums. We did some quick code to get basic search functionality in place and will be working on this when we can steal the big brains for a much better search system. We also need to wait for several threads/replies because having 2 threads didn't really help us with testing.
That said, what kinds of search features are most important to you in this type of setting? Have you ever seen a really great search tool? What was is that made it great?November 17, 2012 at 6:37 am #414
I deliver most websites with the plugin "Search Everything" enabled (with search term highlighting in the results) Which would be fine for the size that the new Forum is now, but I don't know if it works as well on a large site, what the forum should again become...
Also the Relevanssi Plugin seems to do a good job. Just used it on 1 website, so I would not be able to give you a well funded opinion. Their premium features look good also.
A really nice search would open a window and have a 2 boxes - one for the terms to include and another one for the terms to exclude and a simple selection of which part of the website to search.
Results should display much like on the 'old' forum similar to a category display, showing 400 - 500 characters of each relevant post... Even better would be if it just shows the part of the post(s) where the search terms occur.
November 20, 2012 at 8:42 am #847
I second this. The new forum seems like a hack of wordpress rather than a support system. At the moment I can't search the old forums and there is not enough content over here to get questions answered. Studiopress, you once had a vibrant support community that was easy for users and difficult for staff. What we have here looks like a vendor-centric solution to an internal problem that was sold as "We are very excited". Whenever I hear those words, I think "This is all about the vendor".November 20, 2012 at 8:44 am #848
This forum is not meant for support - rather discussion about WordPress, design and the likes.
Official support is taken care of in our new My.StudioPress member portal, and is most certainly not a hack. We spent months building something with our users in mind. Not only can you get one-on-one support for your support and technical questions, you're also able to immediately receive a 25% discount on anything from our site when you're logged in.
November 20, 2012 at 8:45 am #849
Brian GardnerMemberNovember 20, 2012 at 9:05 am #856
Unfortunately the ticket support system makes the whole process "closed" Where as the forum is transparent... I can see just how fast you guys are in giving support... without ever asking a question.
The search on the old forum solved the majority of my questions without having to bother the mods. And often in the meantime gave me ideas on how to improve things that I was doing by just reading the questions and answers.
"This forum is not meant for support – rather discussion about WordPress, design and the likes." I have seen you and Nick write that... but I really do not think users are interpreting it that way. And if they do it will be a great loss.
Genesis changes the way we use WordPress quite a lot and its very useful to be able to be part of a specialized forum (also for the sense of community which we and StudioPress can benefit from)
I would be happy with a 10% discount instead of 25% if that would mean maintaining the quality of the forum... The themes are very good value for money as it is.
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