January 1, 2020 at 11:29 am #495725
Hello. I have a dilemma and I would appreciate any guidance on how to handle this. This morning, my host had me delete 19 infected files from Cpanel. One of those infected files was a Genesis theme file. I deleted the files and my website is showing, however, I not able to log in to WordPress.
When I go here, I get the following error:
Warning: require_once(/home/shehaspu/rothesia.com/wp-content/themes/genesis/lib/admin/seo-settings.php): failed to open stream: No such file or directory in /home/shehaspu/rothesia.com/wp-content/themes/genesis/lib/init.php on line 305
Fatal error: require_once(): Failed opening required '/home/shehaspu/rothesia.com/wp-content/themes/genesis/lib/admin/seo-settings.php' (include_path='.:/usr/lib/php:/usr/local/lib/php:/usr/local/php71/lib/php') in /home/shehaspu/rothesia.com/wp-content/themes/genesis/lib/init.php on line 305
There has been a critical error on your website. Please check your site admin email inbox for instructions.
My host is telling me that I need to contact Genesis for them to provide the missing file so I can upload it. Is this correct? Will I be able to get this file from Genesis? I am not able to login to WordPress without it. Also, will my website design still be the same once I upload this file?January 1, 2020 at 11:59 am #495726
Hi @bizchick200, you said they had you remove 19 files, but what were the other files. StudioPress support does not come to the community forum. You can reach out to them on their contact form, or contact me in my footer link here and I'd be happy to help you. I'm online.
Love coffee, chocolate and my Bella!January 1, 2020 at 12:39 pm #495727
The other infected files were http://spam.hgfix.net/5579683.txt. Once I deleted those files, WordPress was no longer configured because I had to delete that infected WordPress config file. My host took care of that part and reconfigured WordPress for me, so my site is back up. I just can no longer log into WordPress wp-admin, so I was told to contact my theme vendor for the missing Genesis file.
I opened a support ticket with StudioPress shortly after posting here. Hopefully they will be able to help me. If not, I will definitely contact you via your link.
Thank You!January 1, 2020 at 1:33 pm #495729
@bizchick200 You need to reinstall Genesis then if they had you exclude files. Looks like you were hacked and several other theme files and plugins were modified by the hacker. You can reinstall Genesis through your hosting provider by logging in to your account, and uploading Genesis via the file manager. Or you can do it via an FTP program.
Love coffee, chocolate and my Bella!January 1, 2020 at 2:44 pm #495730
Hello. Thank you so much! I was still waiting to hear back from my ticket but you have already helped me. I went ahead and reinstalled Genesis and now everything is back to normal and I can login to WordPress. Since I got hacked, I have changed my WordPress admin password.Thank you so much for your help.January 1, 2020 at 3:00 pm #495731
That's great. You should install something like iThemes Security, Sucuri Lite, or Wordfence to secure your site. I helped you once before through my contact form on another blog you have. Happy New Year!
Love coffee, chocolate and my Bella!February 3, 2020 at 3:16 am #496383pontingParticipant
Use these plugin for super security:
Login IP & Country Restriction
https: Really Simple SSL
WP Security Question Use a costum question - That only you can answear!
WP Content Copy Protection & No Right Click No needed but I love it:)
Kristina Ponting swedenFebruary 13, 2020 at 12:30 am #496696jorjiMember
Hi I am George Black and have been a member of this forum for a while. Really wonderful and guides to a comprehensive solution to this problem.
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