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Half of Page Cut Off in Browser

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Community Forums › Forums › Archived Forums › General Discussion › Half of Page Cut Off in Browser

This topic is: not resolved

Tagged: display issues, page cut off

  • This topic has 7 replies, 3 voices, and was last updated 6 years, 8 months ago by maryheckmann.
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • September 20, 2016 at 3:45 am #193421
    maryheckmann
    Member

    I have had a handful of users submit problems with my Genesis SiIte on Outreach Pro child theme saying that half of the page if cut off. http://www.fumcaustin.org

    Specifically, the top portion or bottom portion is blank in their Internet Explorer 11 on Windows 10. The end user is using a Toshiba laptop at resolution 1366 x 867 running Webroot security software at 100% zoom.

    Quote from end user, "Sometimes when I pull up the home page I see it for a while and then the bottom section disappears and other pages I pull up the bottom section is missing also. Only seems to be a problem on your website."

    I can't replicate the problem on my end, but know there is something wrong if my site is doing this and other sites don't. I am desperate for any help on the main body CSS and any conflicts that may be causing this or any other industry issues/bugs that may be causing this.

    Thank you.
    Mary

    http://fumcaustin.org/
    September 20, 2016 at 7:47 am #193423
    Christoph
    Member

    Hi Mary,

    it looks like this block of CSS was added to style.css around line 186:

     html,body
    {
        width: 100%;
        height: 100%;
        margin: 0px;
        padding: 0px;
        overflow-x: hidden; 
    }

    Comment out or delete height: 100%;

    Screenshot with height: 100%; http://prntscr.com/ck86n5
    Screenshot without height 100%: http://prntscr.com/ck86uk


    https://www.christophherr.com | Genesis Customizations | Buy me a coffee

    September 20, 2016 at 5:32 pm #193442
    maryheckmann
    Member

    Christoph,

    You are amazing! Thank you for this feedback. It is so helpful. I have one additional problem I am hoping to add to this thread if possible.

    I also have a weird gap between the level 1 nav and the children level 2 nav that happens when I am in edit mode. If there is a way to send you a picture, please let me know and I can send this to you. The visual shows it all.

    Thanks again. You are the best.

    Mary Heckmann

    September 21, 2016 at 7:51 am #193464
    Christoph
    Member

    Hi Mary,

    you are welcome.

    There are quite a few screenshot apps: Droplr, Lightshot, Jing, even Dropbox...


    https://www.christophherr.com | Genesis Customizations | Buy me a coffee

    September 21, 2016 at 10:27 am #193474
    maryheckmann
    Member

    Here is the link to the screen shot. https://www.dropbox.com/s/faqpcdtfmruocis/screen-shot.jpg?dl=0

    As you will see there is a gap in the nav bar when I am in edit mode. It makes navigating with the children links in the nav difficult.

    Appreciate your guidance.

    Mary

    September 22, 2016 at 9:16 am #193529
    Christoph
    Member

    Hi Mary,

    sorry, I can't see what´s going on in the CSS from pictures.

    There are a bunch of markup errors that might be related: https://validator.w3.org/nu/?doc=http%3A%2F%2Ffumcaustin.org%2F


    https://www.christophherr.com | Genesis Customizations | Buy me a coffee

    September 22, 2016 at 10:52 am #193535
    Jess
    Member

    Mary,
    While I probably can't give you a copy-paste code fix without logging into your site to see it as you do, my guess is that you need to stick in some extra CSS to account for the admin bar. The admin bar (that black bar that appears at the top of the screen when you're logged in) can mess with other elements on the page that have absolute positioning (which the sub-menus in your theme do). This is a pretty common issue in some themes, and it looks like the gap you're getting is the same height as that bar. This is definitely hack-ity possible fix, but you could try to throw in CSS like this:

    .admin-bar .nav-primary .sub-menu {
    margin-top: -32px;
    }

    Even if it doesn't work, this CSS would only be visible if you're logged in - so at least there's no risk of making things go wonky for regular visitors. Worth a shot!


    Jess

    September 22, 2016 at 12:34 pm #193547
    maryheckmann
    Member

    From what I can tell, this worked! Thank you so much.

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • The forum ‘General Discussion’ is closed to new topics and replies.

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