Half of Page Cut Off in Browser

[maryheckmann]

I have had a handful of users submit problems with my Genesis SiIte on Outreach Pro child theme saying that half of the page if cut off. http://www.fumcaustin.org

Specifically, the top portion or bottom portion is blank in their Internet Explorer 11 on Windows 10. The end user is using a Toshiba laptop at resolution 1366 x 867 running Webroot security software at 100% zoom.

Quote from end user, "Sometimes when I pull up the home page I see it for a while and then the bottom section disappears and other pages I pull up the bottom section is missing also. Only seems to be a problem on your website."

I can't replicate the problem on my end, but know there is something wrong if my site is doing this and other sites don't. I am desperate for any help on the main body CSS and any conflicts that may be causing this or any other industry issues/bugs that may be causing this.

Thank you.
Mary

http://fumcaustin.org/

[Christoph]

Hi Mary,

it looks like this block of CSS was added to style.css around line 186:

 html,body
{
    width: 100%;
    height: 100%;
    margin: 0px;
    padding: 0px;
    overflow-x: hidden; 
}

Comment out or delete height: 100%;

Screenshot with height: 100%; http://prntscr.com/ck86n5
Screenshot without height 100%: http://prntscr.com/ck86uk

---

https://www.christophherr.com | Genesis Customizations | Buy me a coffee

[maryheckmann]

Christoph,

You are amazing! Thank you for this feedback. It is so helpful. I have one additional problem I am hoping to add to this thread if possible.

I also have a weird gap between the level 1 nav and the children level 2 nav that happens when I am in edit mode. If there is a way to send you a picture, please let me know and I can send this to you. The visual shows it all.

Thanks again. You are the best.

Mary Heckmann

[Christoph]

Hi Mary,

you are welcome.

There are quite a few screenshot apps: Droplr, Lightshot, Jing, even Dropbox...

---

https://www.christophherr.com | Genesis Customizations | Buy me a coffee

[maryheckmann]

Here is the link to the screen shot. https://www.dropbox.com/s/faqpcdtfmruocis/screen-shot.jpg?dl=0

As you will see there is a gap in the nav bar when I am in edit mode. It makes navigating with the children links in the nav difficult.

Appreciate your guidance.

Mary

[Christoph]

Hi Mary,

sorry, I can't see what´s going on in the CSS from pictures.

There are a bunch of markup errors that might be related: https://validator.w3.org/nu/?doc=http%3A%2F%2Ffumcaustin.org%2F

---

https://www.christophherr.com | Genesis Customizations | Buy me a coffee

[Jess]

Mary,
While I probably can't give you a copy-paste code fix without logging into your site to see it as you do, my guess is that you need to stick in some extra CSS to account for the admin bar. The admin bar (that black bar that appears at the top of the screen when you're logged in) can mess with other elements on the page that have absolute positioning (which the sub-menus in your theme do). This is a pretty common issue in some themes, and it looks like the gap you're getting is the same height as that bar. This is definitely hack-ity possible fix, but you could try to throw in CSS like this:

.admin-bar .nav-primary .sub-menu {
margin-top: -32px;
}

Even if it doesn't work, this CSS would only be visible if you're logged in - so at least there's no risk of making things go wonky for regular visitors. Worth a shot!

---

Jess

[maryheckmann]

From what I can tell, this worked! Thank you so much.

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