May 7, 2019 at 2:08 pm #491013
I'm confused. When I go into my dashboard it shows an update available for Genesis 2.10.1 but it crashes my site and I have to go back in to my GoDaddy account and restore back to before the update.
I saw another post saying to download directly from my StudioPress account and install via FTP. The download page only lists version 2.10.0. I went ahead and renamed the Genesis folder "genesis old" which was from my restored site just in case I needed it. Assuming it was already 2.10.0. I then uploaded the 2.10.0 version that I had downloaded from the StudioPress account.
Everything is fine. But I'm still seeing this prompt in my WP dashboard to updated to 2.10.1. Is anyone else having this problem and know what the solution is besides not updating as prompted?
Thanks!https://jaysvalet.comMay 8, 2019 at 10:32 am #491028
I'm not sure if it is the same problem. But latest update has messed up my site. Sidebars, links all gone and unable to fix. There is definitely a bug in this latest update. I'm in the process of doing a full site restore.
Can Genesis throw some light on this?
Thanks.May 8, 2019 at 7:30 pm #491038
Same problem here. Last night updated to Genesis 2.10.1. Completely destroyed my site. Had to use Code Guard to save my company from disaster. WTF Studiopress!!!! I've been a customer for years and I have never seen such disregard to making sure the updates go smoothly. Who is responsible for this disastrous update? This is the third post from this morning!! Why hasn't anybody from StudioPress addressed this issue?May 8, 2019 at 7:47 pm #491039
I'm glad I'm not the only one. But also sorry you guys are going through this nightmare too!
Hope we get an answer soon.May 9, 2019 at 12:04 am #491044
I was experiencing similar problems all day and it was super frustrating.
I was able to solve the problem by "disabling" the "Autoptimize" plugin on my site.
Not sure if any of you are using this plugin or a similar one.
But I would test your own plugin stack to see if there is a conflict.May 9, 2019 at 6:11 am #491057
I've updated 30+ sites without issue on any of them. The most frequent causees of update errors are old PHP versions and caching.
@apostille, this is not an official Studio Press support forum. It is a community volunteer forum. Studio Press rarely, if ever, monitors this site. If you want to get a response from Studio Press, you have to open a support ticket. It's their only official channel for support.
May 10, 2019 at 1:34 pm #491084
I went into my WP dashboard and this time around it popped up a message saying that an update from PHP 5.6 though 7.2 was available. I pulled the trigger and went big for the 7.2 update. The lo and behold Genesis installed with only one error that scared me. After a refresh it was fine.
Next up, figuring out why Backup Buddy is causing the same white screen failure.May 10, 2019 at 1:36 pm #491085
Also, I updated 9 other sites and all were fine with the Genesis upgrade.
Still wondering why the manual download was showing 2.10.0 but the WP autoupdater is showing 2.10.1.May 12, 2019 at 6:52 am #491126
I had the same problem. I did the upgrade to 22.214.171.124. At the end - instead of the usual "COMPLETE UPGRADE" - it prompted "ACTIVATE THEME". When I did - it overtook the site. I added my original theme and the site was still crashed. I did a restore to the old version I had that worked - 126.96.36.199.
I have never had a Genesis crash, ever - this is really wierd. I am turning off any auto updates and won't update until there is a resolution to this issue.May 13, 2019 at 9:02 am #491136
What version are you referring to with 188.8.131.52. Is that a PHP version or something else?
All I have found is that your PHP version is related to the crashes. Updating helped me at least.May 13, 2019 at 9:41 am #491137
184.108.40.206 was the last version of Genesis I was running. When I updated to 220.127.116.11 it crashed. I restored to a prior backup point. I'm now running Genesis 18.104.22.168
My PHP server very current. So, I'm still baffled on the Genesis crash.May 13, 2019 at 10:37 am #491140
I'm confused because Genesis is showing version 2.10.1 for me.
It just hosed one of my other sites too, I thought. That site is on PHP 7.2.7.
Thought I was going to have to do a restore but it turns out it just deactivated the Dynamik child theme and Genesis took over. Activated the child theme and it was fine. Whew!May 13, 2019 at 11:57 am #491142
My mistake - I'm running 2.10.1 now as well. I've tried to replicate the course of events. Normally, WordPress and Genesis do automatic updates. For some reason, this time, Genesis showed needing updating so I manually initiated the update. Instead of "complete" at the end, it showed "activate" as the theme. That's when things crashed.
I can't go back in time to confirm that but I have done trouble shooting. So, 1) I'm an idiot (entirely possible), or 2) something wonky in this update. Who knows - glad it's working now.
MMay 15, 2019 at 11:14 am #491177
Well, I fooled around trying to fix, restored my back up a couple of days, still blaming the latest Genesis update but nope, it turned out to be my Really Simple SSL plugin... so now I have a Not Secure issue... ack.
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