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Genesis Design Palette Pro – Support

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Community Forums › Forums › Archived Forums › Design Tips and Tricks › Genesis Design Palette Pro – Support

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    Posts
  • February 18, 2015 at 7:04 pm #141261
    hwaitah
    Member

    Hi, may I know what's the email to their support/help desk? Within the plugin under the 'Support' tab, I've filled in the form twice and got NO ANSWER from them. And that's over 2 weeks ago.

    My problem is, many of my changes are not saved even after clicking the 'Save Settings' button. I'm using the Minimum Pro theme. Anyone encounter the same issue?

    Thanks.

    http://coaching-journey.com
    February 19, 2015 at 8:07 am #141296
    Lauren @ OnceCoupled
    Member

    I would recommend visiting their website and attempting a second method of contacting them through there: https://genesisdesignpro.com/

    Best,
    Lauren

    We create mobile-first, PageSpeed-optimized, pixel-perfect custom themes! https://www.oncecoupled.com

    January 15, 2016 at 12:55 am #176551
    richards1052
    Participant

    Did you ever figure your problem out? I'm having the same problem.

    Richard Silverstein

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