Genesis 2.1.3 – Download failed. couldn't connect to host

This topic is: not resolved

Tagged: 2.1.3, blue host, Theme update

This topic has 7 replies, 6 voices, and was last updated 7 years, 9 months ago by Andrea Rennick.

Viewing 8 posts - 1 through 8 (of 8 total)

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August 17, 2015 at 10:27 am #162635

ScottFromPA
Member

Guys,

Anyone having trouble updating the theme core to version 2.1.3? I'm receiving a Download fail prompt.

Download failed. couldn't connect to host

The site is hosted on BlueHost.

Could it be that Bluehost is blocking the Genesis domain ?

Of course brute forcing it by downloading it via this link

http://www.genesistheme.com/download/?file=genesis.2.1.3.zip

gets me this response.

Nice Try! 😉

Did you have this problem? If yes, how did you fix it.

Thanks! (below is the link to my site)
http://www.campanellas.com/

August 17, 2015 at 10:30 am #162637

EdK
Member

This is what I get:

An error occurred while updating Genesis: Download failed. Failed to connect to http://www.genesistheme.com port 80: Connection timed out

Haven't fixed it; cursing doesn't seem to help

August 17, 2015 at 10:41 am #162638

ScoutHarper
Member

I'm unable to update and I'm on BlueHost. I don't even get the message you're showing. But it's clearly timing out. When I try to get back on my blog I get a Maintenance message.

Ideas?

August 17, 2015 at 10:57 am #162639

cultivardesigns
Member

We are having the same issue with all of our clients. Had to update manually.

Ask us about Custom Genesis WordPress Themes

August 17, 2015 at 11:43 am #162645

ScoutHarper
Member

Do you update through FTP or the cPanel?

August 17, 2015 at 12:06 pm #162650

ScoutHarper
Member

Message from Brian Gardner and Nathan Rice on Studio Press' Twitter Feed that they are correcting the problem and it should be resolved soon. They said to wait a while and try again.

Just did it. Updated.

August 20, 2015 at 9:17 am #163003

Aj
Participant

I can confirm this is still failing - received error "Downloading update from http://www.genesistheme.com/download/?file=genesis.2.1.3.zip…

Download failed. A valid URL was not provided."

Any idea when this will get resolved for everyone?
Thanks.

MyFlatEarth
City of Pasadena TX Financial / Mayor Johnny Isbell / Intranet test site

August 20, 2015 at 10:07 am #163011

Andrea Rennick
Member

Yes, Bluehost blocked our updates. We worked around it by moving our server to a different IP address.

Try again in 24 hours.

Otherwise, upgrading via FTP will work.

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