August 13, 2019 at 1:10 pm #492963
Client is using StartLogic hosting (ed: ugh) and I had a new site almost complete when I notice that the version of Genesis Sample I was using was old. I updated to the newest 3.0.1 and it broke the site. StartLogics 'support' is insisting that there is a problem with the theme. Nay nay, say I.
But I don't know enough code to get in there and test and fix it. The error message I get on newly installed theme: Fatal error: Call to undefined function genesis_get_config() in /hermes/bosnaweb27a/b2808/sl.nellmanycatscom/wp-a100tm/wp-content/themes/genesis-sample/functions.php on line 104
The site is experiencing technical difficulties.
Besides getting them to switch hosts, can anyone offer any insight or advice?
Thanks!!http://new.ahundredtimesmore.org/August 14, 2019 at 8:47 am #492976
If you have access to the Dashboard, go to Tools > Site Health, then click the Info tab. Scroll down, open Server. What does the PHP version say? Make sure it's 5.6.40 or higher, but preferably 7.2 for better performance. If it's set at 5.6.40 you will probably need to upgrade to 7.2.
August 14, 2019 at 10:11 am #492979
Oooo, I got excited when I saw your response, Anita, I thought that has to be it! But, no.
The error gets even uglier at PHP version 7.0 and above.
Fatal error: Uncaught Error: Call to undefined function genesis_get_config() in /hermes/bosnaweb27a/b2808/sl.nellmanycatscom/wp-a100tm/wp-content/themes/genesis-sample/functions.php:104 Stack trace: #0 /hermes/bosnaweb27a/b2808/sl.nellmanycatscom/wp-a100tm/wp-includes/class-wp-hook.php(286): genesis_sample_theme_support('') #1 /hermes/bosnaweb27a/b2808/sl.nellmanycatscom/wp-a100tm/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters('', Array) #2 /hermes/bosnaweb27a/b2808/sl.nellmanycatscom/wp-a100tm/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #3 /hermes/bosnaweb27a/b2808/sl.nellmanycatscom/wp-a100tm/wp-settings.php(509): do_action('after_setup_the...') #4 /hermes/bosnaweb27a/b2808/sl.nellmanycatscom/wp-a100tm/wp-config.php(90): require_once('/hermes/bosnawe...') #5 /hermes/bosnaweb27a/b2808/sl.nellmanycatscom/wp-a100tm/wp-load.php(37): require_once('/hermes/bosnawe...') #6 /hermes/bosnaweb27a/b2808/sl.nellmanycatscom/wp-a100tm/wp-admin/admin.php(34): require_once('/hermes/bosnawe...') #7 /hermes/bosnaweb in /hermes/bosnaweb27a/b2808/sl.nellmanycatscom/wp-a100tm/wp-content/themes/genesis-sample/functions.php on line 104
I don't speak PHP. Do you have any ideas? Thank you SOO much!August 14, 2019 at 10:14 am #492981August 14, 2019 at 10:15 am #492982August 14, 2019 at 10:43 am #492983
It was at 5.6. That uglier error message happens at 7.0 and above. Genesis 2.5.2 WordPress version is 5.2.2.
Thanks so much!!August 14, 2019 at 10:51 am #492985August 14, 2019 at 3:47 pm #492989
I think you are right. But I thought there would be some kind of notice that the theme needed to be upgraded. And what's more, is, for the first time, I used the WordPress installation in the Control Panel rather than installing manually. Never again... at least without checking!
Thanks for all your help!!August 14, 2019 at 6:12 pm #492991
Sounds like you do not have the Genesis notifications turned on. Go to Genesis > Theme Settings > Updates. Put a check mark in the box and also add your email address. Adding the check mark puts a notification right at the top of the dashboard when there is an update and adding an email address will notify you by email. So it sounds like you haven't done that.
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