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Client is using StartLogic hosting (ed: ugh) and I had a new site almost complete when I notice that the version of Genesis Sample I was using was old. I updated to the newest 3.0.1 and it broke the site. StartLogics 'support' is insisting that there is a problem with the theme. Nay nay, say I.
But I don't know enough code to get in there and test and fix it. The error message I get on newly installed theme: Fatal error: Call to undefined function genesis_get_config() in /hermes/bosnaweb27a/b2808/sl.nellmanycatscom/wp-a100tm/wp-content/themes/genesis-sample/functions.php on line 104
The site is experiencing technical difficulties.
Besides getting them to switch hosts, can anyone offer any insight or advice?
Thanks!!
http://new.ahundredtimesmore.org/If you have access to the Dashboard, go to Tools > Site Health, then click the Info tab. Scroll down, open Server. What does the PHP version say? Make sure it's 5.6.40 or higher, but preferably 7.2 for better performance. If it's set at 5.6.40 you will probably need to upgrade to 7.2.
Need help with customization or troubleshooting? Reach out to me.
Oooo, I got excited when I saw your response, Anita, I thought that has to be it! But, no.
The error gets even uglier at PHP version 7.0 and above.
Fatal error: Uncaught Error: Call to undefined function genesis_get_config() in /hermes/bosnaweb27a/b2808/sl.nellmanycatscom/wp-a100tm/wp-content/themes/genesis-sample/functions.php:104 Stack trace: #0 /hermes/bosnaweb27a/b2808/sl.nellmanycatscom/wp-a100tm/wp-includes/class-wp-hook.php(286): genesis_sample_theme_support('') #1 /hermes/bosnaweb27a/b2808/sl.nellmanycatscom/wp-a100tm/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters('', Array) #2 /hermes/bosnaweb27a/b2808/sl.nellmanycatscom/wp-a100tm/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #3 /hermes/bosnaweb27a/b2808/sl.nellmanycatscom/wp-a100tm/wp-settings.php(509): do_action('after_setup_the...') #4 /hermes/bosnaweb27a/b2808/sl.nellmanycatscom/wp-a100tm/wp-config.php(90): require_once('/hermes/bosnawe...') #5 /hermes/bosnaweb27a/b2808/sl.nellmanycatscom/wp-a100tm/wp-load.php(37): require_once('/hermes/bosnawe...') #6 /hermes/bosnaweb27a/b2808/sl.nellmanycatscom/wp-a100tm/wp-admin/admin.php(34): require_once('/hermes/bosnawe...') #7 /hermes/bosnaweb in /hermes/bosnaweb27a/b2808/sl.nellmanycatscom/wp-a100tm/wp-content/themes/genesis-sample/functions.php on line 104
I don't speak PHP. Do you have any ideas? Thank you SOO much!
What version were you at previously, and what version did you bump it up to?
Need help with customization or troubleshooting? Reach out to me.
Also, what is the latest version of Genesis on that website?
Need help with customization or troubleshooting? Reach out to me.
It was at 5.6. That uglier error message happens at 7.0 and above. Genesis 2.5.2 WordPress version is 5.2.2.
Thanks so much!!
You need Genesis 3.0.3. There have been several updates to Genesis so that's the issue.
Need help with customization or troubleshooting? Reach out to me.
I think you are right. But I thought there would be some kind of notice that the theme needed to be upgraded. And what's more, is, for the first time, I used the WordPress installation in the Control Panel rather than installing manually. Never again... at least without checking!
Thanks for all your help!!
Sounds like you do not have the Genesis notifications turned on. Go to Genesis > Theme Settings > Updates. Put a check mark in the box and also add your email address. Adding the check mark puts a notification right at the top of the dashboard when there is an update and adding an email address will notify you by email. So it sounds like you haven't done that.
Need help with customization or troubleshooting? Reach out to me.
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