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Essence Pro – Missing Hero Section in Customizer

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This topic is: not resolved

Tagged: customizer menu, Essence Pro

This topic contains 1 reply, has 2 voices, and was last updated by Victor Font 2 months, 1 week ago.

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February 6, 2019 at 11:13 am #489352

david.olsen
Participant

Hi Everyone,

I'm trying to configure my site using Essence Pro. The documentation says I should see three options in the Customizer under "Essence Pro Settings" (Screenshot):
https://www.awesomescreenshot.com/image/3855533/9cd5ff183df9e2669978e2d8c5e0193c

However, when I look at my live site, I only see two (Screenshot):
https://www.awesomescreenshot.com/image/3855530/040f4c5835b5cbd9239f63c62381e7b4

Did I miss a step somewhere?

Thanks,
Dave
http://collettecaswelltaylor.com/

February 6, 2019 at 12:09 pm #489355

Victor Font
Moderator

I just activated Essense Pro on my dev site and it shows the 3 options. The theme is working correctly.

I would look for a possible plugin conflict, and maybe activate WordPress debug to see if any errors pop up.

Whatever case, this isn't anything that we could help with without access to the back end of your site.

https://codex.wordpress.org/Debugging_in_WordPress

Regards,

Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?
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