- This topic has 4 replies, 4 voices, and was last updated 5 years, 8 months ago by
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Hi Everyone,
I'm trying to configure my site using Essence Pro. The documentation says I should see three options in the Customizer under "Essence Pro Settings" (Screenshot):
https://www.awesomescreenshot.com/image/3855533/9cd5ff183df9e2669978e2d8c5e0193cHowever, when I look at my live site, I only see two (Screenshot):
https://www.awesomescreenshot.com/image/3855530/040f4c5835b5cbd9239f63c62381e7b4Did I miss a step somewhere?
Thanks,
http://collettecaswelltaylor.com/
DaveI just activated Essense Pro on my dev site and it shows the 3 options. The theme is working correctly.
I would look for a possible plugin conflict, and maybe activate WordPress debug to see if any errors pop up.
Whatever case, this isn't anything that we could help with without access to the back end of your site.
https://codex.wordpress.org/Debugging_in_WordPress
Regards,
Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?When I first activated the Essence Pro theme on my local server, I also had the three sections in the hero section and I was able to customize it. But when I went back to make changes to it, the three options/sections had disappeared.
Danielle
Figured out what was wrong. When creating a new page as the homepage, you need to pick the 'blocks' template.
Danielle
Glad you got that working. I'll close this now.
Need help with customization or troubleshooting? Reach out to me.
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