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Essence Pro – Missing Hero Section in Customizer

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Community Forums › Forums › Archived Forums › Design Tips and Tricks › Essence Pro – Missing Hero Section in Customizer

This topic is: resolved

Tagged: customizer menu, Essence Pro

  • This topic has 4 replies, 4 voices, and was last updated 5 years, 8 months ago by AnitaC.
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • February 6, 2019 at 11:13 am #489352
    david.olsen
    Member

    Hi Everyone,

    I'm trying to configure my site using Essence Pro. The documentation says I should see three options in the Customizer under "Essence Pro Settings" (Screenshot):
    https://www.awesomescreenshot.com/image/3855533/9cd5ff183df9e2669978e2d8c5e0193c

    However, when I look at my live site, I only see two (Screenshot):
    https://www.awesomescreenshot.com/image/3855530/040f4c5835b5cbd9239f63c62381e7b4

    Did I miss a step somewhere?

    Thanks,
    Dave

    http://collettecaswelltaylor.com/
    February 6, 2019 at 12:09 pm #489355
    Victor Font
    Moderator

    I just activated Essense Pro on my dev site and it shows the 3 options. The theme is working correctly.

    I would look for a possible plugin conflict, and maybe activate WordPress debug to see if any errors pop up.

    Whatever case, this isn't anything that we could help with without access to the back end of your site.

    https://codex.wordpress.org/Debugging_in_WordPress


    Regards,

    Victor
    https://victorfont.com/
    Call us toll free: 844-VIC-FONT (842-3668)
    Have you requested your free website audit yet?

    October 7, 2019 at 12:28 pm #493897
    danielleB
    Participant

    When I first activated the Essence Pro theme on my local server, I also had the three sections in the hero section and I was able to customize it. But when I went back to make changes to it, the three options/sections had disappeared.


    Danielle

    October 7, 2019 at 1:11 pm #493898
    danielleB
    Participant

    Figured out what was wrong. When creating a new page as the homepage, you need to pick the 'blocks' template.


    Danielle

    October 8, 2019 at 12:33 pm #493929
    AnitaC
    Keymaster

    Glad you got that working. I'll close this now.


    Need help with customization or troubleshooting? Reach out to me.

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)
  • The topic ‘Essence Pro – Missing Hero Section in Customizer’ is closed to new replies.

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