Comments Not Showing On Posts

[blogelina]

This one has me stumped!

What I've done:
- deactivated all plugins
- returned to default theme
- enabled comments is checked both in Genesis Theme Options and in WordPress Settings >> Discussion and on individual posts

And the comments won't show on the posts! I can get them to show on the pages by checking the option under Genesis >> Theme Options but not the posts?

Thinking the previous designer added or removed some code?

Any help would be appreciated! 🙂

http://thehealthyhappywoman.com/how-to-become-a-warrior-woman/ - a post example

http://thehealthyhappywoman.com/how-to-become-a-warrior-woman/

[Erik D. Slater]

Curious one. The following line appears as a comment in your HTML:

<!--?php comments_popup_link(__('Comments (0)'), __('Comments (1)'), __('Comments (%)')); ?-->

This is a backend function that appears in one of your PHP theme files ... and it has been commented out.

This is the reason why you are not seeing any comments 🙂

The !-- and -- - at the beginning and at the end respectively - need to be removed, i.e. it should look like the following:

<?php comments_popup_link(__('Comments (0)'), __('Comments (1)'), __('Comments (%)')); ?>

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Erik D. Slater: Digital Platform Consultant • LinkedIn

[blogelina]

Do you have any idea which php template to look in? I think I've looked in all of them and can't find it.

Thanks SO much!

[Erik D. Slater]

If you can't find it in your theme files, it could have been added to a plugin ... or worse than that ... a core WP file may have been modified.

The quickest method to finding something in your WP install is to download the whole thing using FTP software to a local folder on your device, then running a search through it.

Otherwise, we're kinda just guessing 🙂

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Erik D. Slater: Digital Platform Consultant • LinkedIn

[blogelina]

I updated the WordPress install - would that correct an issues in the core files? Also, I deactivated the plugins - if it was a coding issue in the plugins, would the comments appear again with the plugins deactivated? It happens with all the themes so doesn't seem to be a theme specific issue?

Thank you SO much for your help!

Any thoughts?

[Erik D. Slater]

I updated the WordPress install – would that correct an issues in the core files?

Yep. I just double-checked the codex concerning the update process ... since I couldn't remember off the top of my head 🙂

... would the comments appear again with the plugins deactivated?

If the problem still persists after all plugins have been deactivated - including any Must Use plugins - then the source of the problem would definitely not be with a plugin.

It happens with all the themes so doesn’t seem to be a theme specific issue?

... which confirms that you couldn't find the source of the problem when you looked at the theme files.

When I go to your page now, I no longer see the offending code. I also don't see any comments section either ...

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Erik D. Slater: Digital Platform Consultant • LinkedIn

[blogelina]

Any other ideas for places to check?

[Erik D. Slater]

Well ... the problem code has gone ... and given that comments appear on other posts on your site - but not the ability to leave a comment - I'm thinking you may not have comments enabled. That could be something in your custom theme, or they are not selected in the usual admin dashboard places.

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Erik D. Slater: Digital Platform Consultant • LinkedIn

[blogelina]

Thanks so much for your help!

[Author]

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