• Skip to main content
  • Skip to forum navigation

StudioPress

  • Shop for Themes
  • My StudioPress

Forum navigation

  • Home
  • General Genesis Discussions
  • StudioPress Themes
  • Genesis Blocks
    • Genesis Blocks
    • Genesis Custom Blocks
  • Retired Themes
  • FAQs
  • Forum Rules
  • Internationalization and Translations
  • Forum Bugs and Suggestions
  • Forum Log In

Are You Using The WordPress Block Editor?

Genesis now offers plugins that help you build better sites faster with the WordPress block editor (Gutenberg). Try the feature-rich free versions of each plugin for yourself!

Genesis Blocks Genesis Custom Blocks

Can't activate Altitude Pro

Welcome!

These forums are for general discussion on WordPress and Genesis. Official support for StudioPress themes is offered exclusively at My StudioPress. Responses in this forum are not guaranteed. Please note that this forum will require a new username, separate from the one used for My.StudioPress.

Log In
Register Lost Password

Community Forums › Forums › Archived Forums › General Discussion › Can't activate Altitude Pro

This topic is: not resolved

Tagged: altitude

  • This topic has 3 replies, 4 voices, and was last updated 9 years, 11 months ago by Susan.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • February 18, 2016 at 10:58 am #179320
    toddlohenry
    Member

    Getting an error message: Fatal error: Call to undefined function get_term_meta() in /nas/content/staging/geoffsmart/wp-content/themes/genesis/lib/admin/term-meta.php on line 253

    http://geoffsmart.staging.wpengine.com/
    February 18, 2016 at 11:36 am #179325
    Christoph
    Member

    Hi,

    make sure you are running at least WordPress 4.4 (introduced term-meta)

    Other then that, please open a ticket with the official Studiopress support at http://my.studiopress.com/help


    https://www.christophherr.com | Genesis Customizations | Buy me a coffee

    June 9, 2016 at 4:45 am #187214
    amirm4000
    Member

    Make sure wordpress is updated to the latest version.

    I had this error with genesis 2.2.7. When I updated WordPress from 4.0 to 4.5.2 the error went away.

    June 9, 2016 at 4:55 am #187215
    Susan
    Moderator

    This is also the kind of question you can submit a support ticket to StudioPress, for official support 🙂

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • The forum ‘General Discussion’ is closed to new topics and replies.

CTA

Ready to get started? Create a site or shop for themes.

Create a site with WP EngineShop for Themes

Footer

StudioPress

© 2026 WPEngine, Inc.

Products
  • Create a Site with WP Engine
  • Shop for Themes
  • Theme Features
  • Get Started
  • Showcase
Company
  • Brand Assets
  • Terms of Service
  • Accptable Usse Policy
  • Privacy Policy
  • Refund Policy
  • Contact Us
Community
  • Find Developers
  • Forums
  • Facebook Group
  • #GenesisWP
  • Showcase
Resources
  • StudioPress Blog
  • Help & Documentation
  • FAQs
  • Code Snippets
  • Affiliates
Connect
  • StudioPress Live
  • StudioPress FM
  • Facebook
  • Twitter
  • Dribbble