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Cannot access user panel

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Community Forums › Forums › Archived Forums › General Discussion › Cannot access user panel

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • May 8, 2018 at 4:00 pm #219651
    1michaelsparks
    Participant

    http://dynastywealthpartners.com/

    Website loads, but cannot log into wp-login. I try to access and I get a website error of:

    This page isn’t working
    dynastywealthpartners.com redirected you too many times.
    Try clearing your cookies.
    ERR_TOO_MANY_REDIRECTS

    Using Executive Pro

    May 9, 2018 at 6:51 am #219664
    Victor Font
    Moderator

    I tried checking your site with http://redirectdetective.com/, but the login page just hangs.

    I've seen this happen with plugin conflicts though. I suggest renaming the plugin directory so all plugins are disabled. Try logging in then. If you can get in, then you know there's a plugin causing the issue.

    Now the fun begins, rename the plugin back to what it was and go through each plugin one at a time, deactivating it, testing login, etc. until you find the culprit.

    Regards,

    Victor
    https://victorfont.com/
    Call us toll free: 844-VIC-FONT (842-3668)
    Have you requested your free website audit yet?

    May 17, 2018 at 7:28 am #219995
    pressdeamon
    Participant

    The same thing was happening with one of my Genesis sites too. The problem turned out to be my Genesis child theme, not a plugin... I had to rename the template on FTP to regain access to my wp-login page, and then figure out what in the theme was causing the problem. It was an issue with the functions.php.

    May 17, 2018 at 2:45 pm #220012
    1michaelsparks
    Participant

    TASK: Emergency Help Dynastywealthpartners.com

    WHAT WE DID:
    It seems there is some corruption of files happened.
    Re-installed WordPress
    Downloaded the latest version of Latest theme from your other site and uploaded Genesis Theme to Dynastywealthpartners.com
    Tried Logging In and it now works

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Viewing 4 posts - 1 through 4 (of 4 total)
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