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I received no notification that I will not have access to my account. I now find that I'm unable to log in and download themes ( I required one this weekend for a client). I have sent 3 requests over two days for access but not even a response. I am not impressed, especially when I've been praising you guys on blogs for your great forums and service. Could someone please let me know what's going on here and when do I get my log in details. Bad PR
Michael
Hi Gardner I have the same problem, I lost the posibilities to access to ProPlus Themes and I sent the request by Account Assistance yesterday:
This is the email that I receive in the past:
Paul,
Welcome to StudioPress.com.
-- How To Get Support Forum Access --
In order to gain access to the StudioPress Support Forums and Tutorials follow these steps:Register yourself at the StudioPress Support Forums .... (click on the link)
Log into the Forum
Go to the User CP > Upgrade Support page .... (click on the link)Enter the your Transaction ID, displayed below, into the "Transaction ID" box and click on the "Save Changes" button.
Transaction ID: 0SB57283S0493901H
Review the Forum Rules .... (click on the link)
Sorry for the bad english
Hello Brian, is this complicating restoring our access as Pro Plus Members, eventhough I put the transaction number in the requirement.We are asking for email confirmation from where the payment run and I'm not sure I saved that information. I design only with Genesis and I have 4 projects delayed. You could help us, it is very simple to check my status on the old platform and you will see that I am Pro Plus Members. Unfortunately my English is not very good, and no doubt of this is causing problems.
boys, I depend of the themes and I can not wait, if I have not an answer and solution today, you forced me to buy Pro Plus Themes back under protest.
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